Shipping & Returns


Shipping outside of UK has changed since the departure of the UK from membership of the European Union - shipping - especially to european countries - may incur extra charges due to the new trading arrangements - duties & extra shipping costs may be charged before delivery - we have no way of knowing if this is the case before we ship the parcel.

Please enquire with the relevant authorities in your own country - I cannot be held responsible for any extra charges when the parcel is delivered to you.
We will always try to obtain the best rate for shipping cost from the UK for all customers - we cannot know whether you will be charged extra when the item is delivered.

Early indications from some parcels sent to Belgium - appear to add approx 25% in the form of "Customs formalities" & VAT.

Shipping prices are calculated according to the current Royal Mail prices.
Most products can be shipped through this service - and you will have the choice of which service to use before you checkout.
You can also get an estimate of postage costs on the shopping cart page.
The shipping costs are based on the weight of the item - but can occasionally be a little "off" - due to the Royal Mail system using not only weight - but volume or size to calculate the postage cost.
If you find a shipping estimate that appears to be incorrect - please contact us before ordering - we can usually adjust the weight to allow the best postage rate.
You will usually also have the choice to use Royal Mail "Signed for" services (service is dependent on the total weight of your order).
You can check Royal Mail prices for yourself on the Royal Mail website. (opens in new window - or download the Royal Mail price guide here)
The shopping Cart will enter the weight of an item - and calculate the appropriate method for shipping - you will be able to check the calculated fee before completing the order.
Customers are also quite welcome to arrange collection - in which case - checkout as "Store Pickup Walk In" - collection is then left to the customer to arrange.

any "free shipping" items will be sent at the most economical rate available to us at the time - if you want an enhanced service - we will expect you to pay the difference.

Please Note: If you get an error saying we do not ship to your country - please contact us - let us know which country - we may be able to set up an additional shipping zone for your area - thanks for your patience !

Please Note - the Shipping estimator will not provide an accurate figure unless you are logged in before you checkout - it needs to know where you are to do that ! (we can also add alternative shipping methods when needed)- if you have any problems with the shipping estimator and need a better shipping method in the meantime - Please contact us so that we can arrange a quote for you. CONTACT US !
We usually only send by Royal Mail Special Delivery - it's quick & has full value insurance for peace of mind for us and also for you !

Please Note:
We do not make any gain on the Post & Handling - remember Envelopes, Packaging, Tape etc added to a trip to the Post Office to queue for anywhere between 10 & 30 minutes is not a profitable exercise.
For orders outside Royal Mail limits - we will quote on an individual order basis - as and when the need arises.
If the item is particularly valuable - is a "one-off" etc - and cannot be replaced - we will insist on using a suitable "post insured" method of delivery paid for before dispatch - at least if the item then gets lost - neither of us is out of pocket to any great extent.

Loss/Damage/Delay of Delivery.
ON DELIVERY, please ensure that you check the goods are received in good condition.
Please only sign for them if they are undamaged or mark clearly 'goods damaged'.
You must also inform us within 48 hours by using our Contact Form.
 Failure to do so may lead to us being unable to replace any goods damaged in transit.

Orders will normally be processed within 3 working day after you have placed and paid for your order - however, please allow up to 5 working days for deliveries to the UK unless otherwise stated - in practice - although we state 3 - 5 days - many orders are dispatched next day. 
Orders placed on Saturday or Sunday will be processed the following Monday.
Orders are processed and shipped on business days only (Monday through Friday, excluding major UK holidays)
 Items will be packed and then dispatched usually via Royal Mail.
If any problems are encountered - you will be notified as soon as possible and a new delivery time will be arranged.
Should you need an item sooner, please Contact Us - earlier delivery can often be arranged without a further charge. 
If you think you have received an incorrect delivery, or your item is lost, damaged or delayed in transit, please contact us in writing or by using our Contact Form within 14 days of your order date.
You must provide your order number and date of purchase. We will not be liable for any loss, damage, incorrect delivery or delay if we do not receive written details of your claim within the 14 day period - and in the case of damage exceeding £150.00 - if you have not given us the opportunity to examine the damage and the packaging.

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